At Kiki Scalp Wellness & Spa, each appointment is reserved exclusively for you and prepared with dedicated professional time, customized products, and personalized care.
To protect the integrity of our schedule and ensure fairness to all guests, the following policy applies to all services and bookings.
1. Full Payment at Booking
Full payment is required at the time of booking to reserve your appointment.
An appointment is not confirmed until payment has been successfully received.
Payment secures the professional time, preparation, and service slot reserved exclusively for you.
2. Guest
Please, no extra guest. Enjoy your self care time. This is an experience to be enjoyed while you’re being pampered.
3. Rescheduling Policy
Clients may reschedule one (1) time at no charge when notice is provided at least 48 hours before the scheduled appointment.
Rescheduling requests made less than 48 hours before the appointment are considered late changes, and:
Payment becomes non-transferable and non-refundable, and
A new full payment is required to book another appointment.
4. Late Arrivals
Clients arriving more than 15 minutes late may:
Receive a shortened service within the remaining time, without price reduction, or
Be required to reschedule, resulting in forfeiture of payment.
This policy protects the experience of the next scheduled guest and the spa team’s time.
5. Cancellation Policy
Cancellations made 48 hours or more in advance may:
Transfer the payment one time only to a future appointment.
Cancellations made within 48 hours of the appointment are considered late cancellations, and:
Payment is non-transferable and non-refundable.
6. No-Show Policy
Failure to attend a scheduled appointment without notice is considered a no-show.
In the event of a no-show:
100% of the payment is forfeited, and
Future bookings may require management approval.
7. Refund Policy
Due to the time-based, customized, and personal nature of scalp wellness and spa services:
All completed services are final and non-refundable.
Concerns must be reported within 24 hours of the service so the spa may evaluate and, when appropriate, offer a reasonable adjustment or corrective service at its discretion.
Refunds are not provided for:
Change of mind
Personal preference after service completion
Failure to follow aftercare instructions
Undisclosed or pre-existing scalp or medical conditions
Results that vary due to individual biological response
8. Medical Disclosure & Safety
Clients must accurately disclose all medical conditions, allergies, medications, pregnancy status, or scalp sensitivities before service.
Kiki Scalp Wellness & Spa reserves the right to refuse, modify, or discontinue any service deemed unsafe or unsuitable.
Refusal of service for safety reasons does not entitle the client to a refund where permitted by Louisiana law.